CapTel® - the Ultimate Phone for People with Hearing Loss
Can’t Hear on the Phone?
CapTel® captioned telephones are ideal for people with hearing loss. They show you every word your caller says, so you can listen and read along in real time — right on the phone’s display screen.
CapTel® works just like any traditional phone, but with one major difference: you see captions of everything the caller says, making conversations easier and less stressful.
Individuals with hearing loss may be eligible to receive an Internet-based CapTel® phone at no cost.
Call Hear Florida™ today at 844-443-2735 to find out how to qualify and get started.
How CapTel® Works
You dial the other person’s number, exactly the same way as with any other telephone. As you dial, the phone automatically connects to a free captioning service.
When the other party answers, you hear everything they say, just like a traditional call. The captioning service transcribes everything they say into captions, so you can read it too.
Get Every Word Every Time.
Free Phone
There are absolutely no charges and no contracts for people with qualified hearing loss.
Free Installation
A Captel specialist will deliver your new phone, install it and teach you how to use it.
Free Support
Captel provides free customer support to assist you with any concerns or needs.
Do I Qualify?
Hearing Loss
Individuals must be certified that they have hearing loss that requires captions to use the phone.
U.S. Resident
Eligibility applies to documented residents of the United States and its territories.
Service Access
In order to receive Captel services individuals must have landline service or internet access.
Free Certification from Hear Florida
If you or someone you care about struggles to hear clearly over the phone, Hear Florida is here to help — at absolutely no cost to you. As part of our public service mission, we offer a 100% FREE hearing evaluation to determine your eligibility for a no-cost CapTel® phone, complete with captioned call service, a dedicated phone number, and free lifetime service.
We handle it all – from the evaluation to certification – so you can stay confidently connected with the people who matter most. No gimmicks. No pressure. Just honest help from your trusted local hearing experts. Click below to book your 100% FREE hearing test and claim your free CapTel phone today!
CapTel® Features
Easy To Use
It works the same way you’d use any other telephone. If you can’t hear what someone says, simply read the captions.
No Cost Captioning Service
CapTel phones work with a Captioning Service as part of a federally-funded program that supports telephone accessibility for people with hearing loss.
Free Installation Support
Whether in-home or over the phone, our friendly support team helps make sure you are comfortable using your new phone.
24/7 Help Line
CapTel’s knowledgeable customer support team is available 24 hours a day, 7 days a week.
Examples of CapTel Conversations
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The CapTel 2400i model
CapTel IP-based Products Only:
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Automatic speech recognition software generates captions of what the other party to the call says, and, in certain circumstances, a live communications assistant may be included on the call to make needed corrections and/or add call details. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel captioning service is intended exclusively for individuals with hearing loss. CapTel® is a registered trademark of Ultratec, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Ultratec is under license (v5.9 01-25).