Privacy Policy

Revised September 16, 2026

The website hearflorida.com (“Site”) along with various content, materials, products, and services offered or available in connection with the Site (“Services”) are provided by Hear Florida (“we,” “us” and “our”). We are committed to protecting the privacy of your information. This Privacy Policy explains how we collect, use, and safeguard information about you when you visit the Site or use our Services. Please read this Privacy Policy carefully, and if you do not agree with the terms, do not disclose your information on the Site. We reserve the right to make changes to this Privacy Policy at any time or for any reason. Any changes will be posted, and we will alert you that changes have been made by updating the revised date of this Privacy Policy.

1. Information We May Collect

We may collect information about you in a variety of ways. The types of information we may collect about you include:

Personal, business, contact, and demographic information such as your name, address, phone, email address, age, and date of birth;
Information you submit, such as comments and feedback;
Personal information related to purchasing products, participating in surveys, promotions, or other activities on the Site, such as your name, birth date, billing information, and health history;
Information our servers automatically recognize when you browse the Site, such as your IP address, your operating system, browser version, the address of a referring website, and the pages you visit on the Site;
Device information, such as the type of mobile device and web browser you use to access the Site and information about the location of your device; and
Personal information about you, including information in any of the categories listed above, that we may collect from third parties or through technological means, such as Caller ID.

2. How We May Use Your Information

Having accurate information about you permits us to:

Increase the efficiency and operation of the Site;
Monitor and analyze usage and trends to improve the Site and your experience;
Perform the functions and Services you request or authorize;
Send you confirmations, receipts, updates, alerts, administrative messages, and other communications that facilitate your use of the Site or Services;
Request feedback and contact you about your use of the Site or Services;
Respond to your emails and other inquiries; and
Deliver information you request or that we think may be of interest to you, such as information about promotions.

4. How We Secure Your Information

While we have taken reasonable steps to make the personal information you provide to us as secure as possible against unauthorized access, please be aware that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online can potentially be intercepted and used by unauthorized parties. To help ensure security via the Internet, we recommend you keep your browser up to date with automatic security updates enabled.

5. How We Use Cookies and Tracking Technology

The Site may use cookies, web beacons, and other tracking technologies depending on the features offered. These technologies may collect information such as browser type, operating system, the number of visitors to the Site, and how visitors use the Site. Cookies can also help us customize the Site and improve your experience. If you previously provided personal information, cookies may be associated with that information. Aggregate cookie and tracking information that does not directly identify you may be shared with third parties. Some content on the Site may be provided by third parties that use cookies with other tracking technologies to collect information about your use of the Site, including for interest-based advertising. We do not control these third parties' tracking technologies or how they may be used. For more information about interest-based advertising, please visit www.aboutads.info/choices. Most web browsers accept cookies by default. You can usually configure your browser to remove or reject cookies. Removing or rejecting cookies may affect the availability or functionality of the Site.

6. Our Do-Not-Track Policy

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) setting you can activate to signal your privacy preference not to have information about your web browsing activities monitored and collected. We do not track your browsing activities across third-party websites, and we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. No uniform technology standard for recognizing and implementing DNT signals has been finalized. If a standard for online tracking is adopted that we must follow in the future, we will provide information about that practice in a revised version of this Privacy Policy.

7. Our Policy for Children

We do not use the Site to solicit information from or market to children under the age of 18.

8. Links to Other Websites and Third-Party Practices

The Site may contain links to other websites. We intend to provide links only to other quality websites. However, we cannot guarantee the safety and privacy of information you provide to these linked websites, or to any third parties. Any information collected by websites, other than the Site, is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites that may be linked to or from the Site. We encourage you to read the provisions of privacy policies on other websites before providing them with your personal information.

9. SMS Privacy

SMS opt-in consent and phone numbers collected for SMS purposes are not shared with third parties or affiliates for their marketing purposes.

10. Questions or Comments

If you have questions or comments about this Privacy Policy, please email policies@hearflorida.com or call 844-443-2735.

HIPAA Notice of Privacy Practices for Protected Health Information

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Privacy Officer: Joseph Philactos, Managing Member, 844-443-2735 Revised March 29, 2025.

At Hear Florida, we may collect, use, and disclose your health information, and we want to let you know about our health information privacy practices, your rights, and our obligations.

Our Pledge Regarding Health Information Privacy

Our privacy practices are intended to protect individually identifiable health information that we transmit or maintain that identifies you or could be used to identify you and relates to a physical or mental health condition, the provision of health care to you or the payment of your health care expenses. This individually identifiable health information is known as “protected health information” (PHI). Your PHI will not be used or disclosed without a written authorization from you, except as described in this notice or as otherwise required or permitted by law.

Permissible Uses and Disclosures of PHI Without Authorization

We may use and disclose your PHI without your written authorization in the following ways:

For Treatment. We may disclose your PHI to a health care provider who renders treatment on your behalf. For example, we may provide PHI we collect from you to a medical doctor or ear, nose, and throat specialist in your local area who is available to provide hearing health care or hearing aid services.
For Payment. We may use and disclose your PHI so claims for health care treatment, hearing services, hearing aids, or other supplies you receive from one of our hearing professionals may be paid.
For Health Care Operations. We may use and disclose your PHI to enable us to operate more efficiently. For example, we may use or disclose your PHI to conduct compliance reviews, audits, actuarial studies, and fraud and abuse detection.
To a Business Associate. We may disclose your PHI to our business associates so they can help administer our programs, products, and services.
Health-Related Benefits and Services. We may use and disclose your PHI to tell you about health-related benefits or services that may be of interest to you.
Individuals Involved in Your Care or Payment for Your Care. We may disclose PHI to a family member, close friend, or advocate involved in your health care or payment for your health care.
As Required by Law. We will disclose your PHI when required to do so by federal, state, or local law, if asked to do so by a law enforcement official, or in response to a court or administrative order, subpoena, warrant, discovery request, or other lawful process.
To Other Organizations. We may disclose your PHI to other organizations, subject to certain requirements, for public health purposes, research studies, organ donation, emergencies, abuse or neglect reporting, funeral arrangements, workers' compensation purposes, and health oversight audits or inspections.

Other Uses and Disclosures of PHI

Other uses and disclosures of PHI not covered by this notice or by the laws that apply to us will be made only with your written authorization. If you authorize us to use or disclose your PHI, you may revoke the authorization in writing at any time. If you revoke your authorization, we will no longer use or disclose your PHI for the reasons covered by your written authorization. However, we will not be able to reverse any uses or disclosures already made in reliance on your prior authorization.

Your Rights Regarding PHI

Your rights regarding the PHI we maintain about you are as follows:

Right to Inspect and Copy. You have the right to inspect and copy your PHI. To inspect and copy your PHI, submit your request in writing to us. We may charge a fee for the cost of copying and mailing your request.
Right to Amend. If you feel that any PHI we have about you is incorrect or incomplete, you may ask us to amend it. You have the right to request an amendment for as long as the information is kept by us. To request an amendment, send a detailed request in writing to us. You must provide the reasons supporting your request. We may deny your request if you ask us to amend health information that was accurate and complete, was not created by us, is not part of the health information we keep, or is not information that you would be permitted to inspect and copy.
Right to an Accounting of Disclosures. You have the right to request an “accounting of disclosures.” This is a list of disclosures of your PHI that we have made to others, except for those necessary to carry out health care treatment, payment, or operations, disclosures made to you, or disclosures made in certain other situations. To request an accounting of disclosures, submit your request in writing to us.
Right to Request Restrictions. You have the right to request a restriction on the PHI we use or disclose about you for treatment, payment, or health care operations. You also have the right to request a limit on the PHI we disclose about you to someone involved in your care or payment for your care, such as a family member or friend. To request restrictions, submit your request in writing to us. You must advise us of: (1) the information you want to limit; (2) whether you want to limit our use, disclosure, or both; and (3) the individuals or organizations to whom you want the limits to apply. We are not required to agree to your requested restriction.
Right to Request Confidential Communications. If you could be endangered by our normal communication channels, you have the right to request that we communicate with you about health matters in a certain way or at a certain location. To request confidential communications, submit your request in writing to us. We will make every attempt to accommodate reasonable requests. Your request must specify how or where you wish to be contacted.

Changes to This Notice

We reserve the right to change this notice at any time and to make the revised or changed notice effective for health information that we already have about you, as well as any information we receive in the future.

Complaints

If you believe your privacy rights have been violated, you may file a written complaint with us. Alternatively, you may complain to the Secretary of the U.S. Department of Health and Human Services, generally, within 180 days of when the act or omission complained of occurred. You will not be penalized or retaliated against for filing a complaint.

Questions About This Privacy Policy?

Contact Hear Florida if you have questions about this Privacy Policy, our privacy practices, or your personal information.

Email Policies Call 844-443-2735

How can we help?

Questions about our products, services, insurance coverage or cost?

Just give us a call or drop us an email! Our licensed professionals are available to answer any questions you may have or to help you with setting up an appointment.