Terms & Conditions

1.1 Acceptance and Eligibility

Hear Florida provides hearflorida.com, its content, features, forms, products, and related online services (collectively, the “Site” and “Services”). References to “Hear Florida,” “we,” “us,” and “our” mean Hear Florida. “You” means each visitor, customer, vendor, professional, or other person accessing or using the Site or Services.

By accessing or using the Site or Services, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree, do not use the Site or Services.

The Site and Services are intended for adults age 18 or older who are legally capable of entering into a binding agreement. Hear Florida does not provide hearing evaluations, hearing-aid fittings, or other hearing care services to individuals under age 18.

1.2 Healthcare Disclaimer

The Site and Services provide general information and are not a substitute for an examination, diagnosis, treatment plan, or individualized advice from a physician, audiologist, hearing aid specialist, or other qualified healthcare professional.

Online information, questionnaires, communications, and hearing-screening tools do not by themselves create a provider-patient relationship or constitute medical advice, diagnosis, or a prescription.

Seek prompt professional or emergency care for sudden hearing loss, severe ear pain, drainage, dizziness, injury, or other urgent symptoms.

1.3 Site Information, Pricing and Availability

We make reasonable efforts to keep Site information accurate and current. However, product descriptions, photographs, pricing, financing estimates, insurance information, promotions, inventory, appointment availability, and other content may contain errors or change without notice.

Orders and appointments are subject to verification, product availability, clinical requirements, and applicable written agreements. We may correct errors, update information, limit quantities, reject or cancel orders, or modify or discontinue a Site feature or Service when reasonably necessary.

Additional terms appear in our Pricing & Private-Pay Disclosures, Hearing Aid Online Orders & Local Care Policy, Shipping & Local Pickup Policy, and Returns, Exchanges & Refunds Policy.

1.4 Permitted Use and Prohibited Conduct

Subject to these Terms, Hear Florida grants you a limited, personal, nonexclusive, nontransferable, revocable right to use the Site for lawful informational and transactional purposes.

You may not:

• Use the Site in violation of any law or another person’s rights.
• Misrepresent your identity, authority, eligibility, medical information, payment information, or other material facts.
• Copy, republish, sell, license, scrape, harvest, reverse engineer, or commercially exploit Site content except as authorized in writing.
• Introduce malware, interfere with Site operation, bypass security, probe vulnerabilities, or attempt unauthorized access.
• Use automated tools, bots, or scripts without written permission.
• Harass, threaten, defame, deceive, or interfere with another person’s use of the Site.
• Submit unlawful, infringing, misleading, confidential, or harmful material.

1.5 Intellectual Property

The Site, its design, text, graphics, photographs, videos, logos, service marks, trademarks, software, and other content are owned by Hear Florida or used with permission and are protected by applicable intellectual-property laws.

You may view and print reasonable portions for personal, noncommercial use while retaining all notices. No other license or ownership right is granted.

To report claimed copyright infringement, contact Hear Florida using the information in Section 5 and include the information required by 17 U.S.C. § 512(c)(3).

1.6 Third-Party Links

The Site may link to third-party websites, financing providers, manufacturers, insurers, payment processors, or other services. Hear Florida does not control those services and is not responsible for their content, availability, security, privacy practices, or terms.

A link does not necessarily imply endorsement or affiliation. Your use of a third-party service is governed by that third party’s terms and policies.

1.7 Submissions and User Content

Feedback, suggestions, reviews, questions, and other nonconfidential submissions may be used by Hear Florida for lawful business purposes without compensation, subject to applicable privacy law.

Do not submit another person’s confidential medical, financial, payment-card, Social Security, or identifying information unless you are authorized and the submission method is intended for that information.

You represent that content you submit is accurate to the best of your knowledge, that you have the right to submit it, and that it does not violate law or another person’s rights.

1.8 Electronic Communications

When you use the Site, submit a form, make an online purchase, or communicate with us electronically, you consent to receive transaction-related communications electronically. Electronic notices and disclosures satisfy any legal requirement that they be in writing, to the extent permitted by law.

Marketing email and SMS communications are subject to the consent and opt-out choices presented when you subscribe.

1.9 Disclaimers and Site Availability

We may modify, suspend, maintain, limit, or discontinue all or part of the Site or Services without notice. Price, availability, and other Site content may change.

Nothing in this section limits any product warranty, statutory right, or other obligation that cannot lawfully be disclaimed.

1.10 Liability and Indemnification

To the maximum extent permitted by law, Hear Florida and its owners, employees, contractors, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of, or inability to use, the Site.

Some jurisdictions do not permit certain exclusions or limitations, so those limitations may not apply to you. Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded.

You agree to indemnify and hold Hear Florida harmless from third-party claims arising from your unlawful use of the Site, material violation of these Terms, or infringement of another person’s rights.

1.11 Privacy

Our collection and use of personal information are described in our Privacy Policy. We do not knowingly collect personal information online from children under age 13. A parent or legal guardian should not use the Site to request hearing services for a minor.

2.1 Scope and Written Agreement

These general purchase terms apply to hearing aids and related products purchased from Hear Florida. Your signed purchase or delivery agreement, receipt, manufacturer materials, and applicable policy pages may contain product-specific terms.

If a signed written purchase agreement conflicts with these general online terms, the signed agreement controls for that purchase to the extent permitted by law.

2.2 Warranty, Loss/Damage and Trial Period

Warranty length, loss-and-damage coverage, deductibles, exclusions, and claim procedures vary by manufacturer, model, and purchase. The specific terms provided with your product or written purchase agreement control.

Unless a different period is stated in the applicable written purchase agreement, eligible prescription hearing aids include a 45-day trial period beginning on the documented delivery date. Returns must satisfy our Returns, Exchanges & Refunds Policy.

Lost, destroyed, materially damaged, custom, special-order, or otherwise excluded products may not qualify for return or refund. Manufacturer loss-and-damage claims may require a deductible or replacement fee.

2.3 Medical Evaluation and Risk

Hearing aids do not replace appropriate medical evaluation. You should promptly seek medical advice for sudden or rapidly changing hearing loss, ear pain, drainage, dizziness, injury, or other concerning symptoms.

Hear Florida hearing professionals provide services within their applicable licenses and scope of practice. No website purchase term limits duties imposed by professional standards or applicable law.

2.4 Product Results and Proper Use

Hearing-aid performance and benefit vary by hearing loss, anatomy, listening environments, consistent use, fitting, programming, rehabilitation, and other individual factors. Hearing aids do not restore normal hearing and no particular outcome is guaranteed.

You are responsible for following fitting instructions, care requirements, safety warnings, and recommended follow-up appointments.

2.5 Purchase-Related Liability

Manufacturer defects and warranty claims are handled according to the applicable manufacturer warranty and Hear Florida’s written procedures. Nothing in these Terms eliminates rights or remedies provided by applicable law.

To the maximum extent permitted by law, liability arising from a product purchase will not exceed the amount paid to Hear Florida for the product or service giving rise to the claim, except where a greater remedy is required by law.

3.1 Informal Resolution

Before initiating arbitration, the party raising a dispute must provide written notice describing the claim, relevant facts, and requested resolution. The parties will make a good-faith effort to resolve the matter informally for at least 30 days after receipt of the notice.

3.2 Small-Claims Court

Either party may bring an individual claim in a court of competent jurisdiction that qualifies as small claims, provided the matter remains only in that court and proceeds only on an individual basis.

3.3 AAA Consumer Arbitration

Except for eligible small-claims matters and claims seeking relief that cannot lawfully be required to proceed in arbitration, disputes arising from or relating to these Terms, the Site, a purchase from Hear Florida, or products or services provided by Hear Florida will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect.

The Federal Arbitration Act governs interpretation and enforcement of this arbitration provision. Florida substantive law applies to the extent it is not preempted by federal law.

Arbitration may be conducted by video, telephone, written submissions, or at a reasonably convenient location, as permitted by the AAA rules and determined by agreement or the arbitrator. Fees will be allocated according to the applicable AAA Consumer Arbitration Rules unless applicable law requires otherwise.

The arbitrator may award any individual remedy available in court under applicable law. Judgment on the award may be entered in a court with jurisdiction.

3.4 Individual Actions and Jury Waiver

If a court determines that a particular claim or requested remedy cannot lawfully be arbitrated, that claim or remedy may proceed in court after arbitrable matters are resolved, unless applicable law requires a different order.

3.5 Severability and Waiver

If a provision of these Terms is determined to be unlawful or unenforceable, it will be enforced to the maximum extent permitted and severed only to the extent necessary. The remaining provisions will remain effective.

A failure to enforce a provision is not a waiver of the right to enforce it later.

Nothing in these Terms limits rights or remedies that cannot lawfully be waived.

4.1 Consent and Message Types

When you affirmatively consent to SMS communications, Hear Florida may send conversational or service-related text messages responding to your inquiry, assisting with scheduling, providing appointment or order information, or addressing another request you initiated.

Consent to receive text messages is not a condition of purchasing goods or services.

4.2 Frequency and Carrier Fees

Message frequency varies based on your interactions with Hear Florida. Message and data rates may apply according to your wireless carrier and plan. Carriers are not liable for delayed or undelivered messages.

4.3 Opt-In

You may opt in through a website form or another consent method that clearly discloses the SMS program and requires an affirmative choice.

4.4 Opt-Out and Help

Reply STOP to opt out of future messages. Reply HELP for assistance, or contact Hear Florida at 844-443-2735 or through our Contact page.

After an opt-out request, you may receive one final message confirming removal. You may also contact us directly to request removal.

4.5 SMS Privacy

Phone numbers and SMS-consent records are handled according to our Privacy Policy. We do not share SMS consent or phone numbers with third parties for their own marketing purposes.