Shipping & Local Pickup Policy

1.1 Order Processing

Eligible orders are generally processed within 1–2 business days after payment is received.

Orders placed on weekends or holidays will begin processing on the next business day. When a shipped order leaves our facility, you will receive an email with available tracking information.

Processing and delivery estimates are not guarantees and may vary based on inventory, order volume, holidays, weather, carrier delays, or other circumstances outside our control.

1.2 Items Eligible for Shipping

Eligible hearing-aid accessories and maintenance supplies may include:

• Hearing-aid batteries
• Cleaning tools and wipes
• Wax guards and filters
• Domes
• Drying kits
• Chargers and cords
• TV streamers
• Other eligible hearing-aid accessories

Product eligibility is displayed during checkout. Some items may require local pickup because of product type, availability, manufacturer requirements, or the need for professional setup.

1.3 Shipping Availability

Hear Florida currently ships eligible accessories and maintenance supplies within the United States.

Orders may be limited or declined when a product cannot be shipped to the destination entered, when carrier service is unavailable, or when applicable manufacturer, legal, or clinical requirements require local pickup.

2.1 Prescription Hearing Aids

Prescription hearing aids must be picked up at a Hear Florida location during a scheduled appointment. This allows our licensed hearing care professionals to complete any required evaluation, fitting, programming, counseling, and delivery procedures.

2.2 Mixed Orders

When an order contains both prescription hearing aids and otherwise shippable accessories, the entire order may be designated for local pickup.

This helps keep the order together and ensures that hearing aids and any related accessories are available at the scheduled fitting or delivery appointment.

The available fulfillment method will be shown during checkout.

2.3 Product and Appointment Availability

Product and appointment availability vary by location, clinician schedule, hearing-aid model, inventory, and patient needs.

Same-day pickup or delivery may be available for select hearing-aid makes and models when the product is in stock and all required evaluation, programming, fitting, payment, and appointment requirements can be completed that day.

Same-day service is not guaranteed. Custom products, special orders, products requiring additional clinical work, and items not currently in stock may require additional time.

3.1 Estimated Shipping Times

Standard Shipping

Estimated delivery is generally 3–7 business days after the order has been processed.

Expedited Shipping

When available, expedited delivery is generally estimated at 2–3 business days after processing. Additional charges may apply.

Delivery estimates may change because of carrier delays, holidays, weather, inventory availability, or high order volume.

3.2 Shipping Rates

Shipping charges are displayed during checkout and may depend on the order total, products purchased, and selected delivery method.

Free shipping applies only to eligible shippable merchandise. Prescription hearing aids and mixed orders requiring local pickup are not shipped under the free-shipping offer.

3.3 Shipping Carriers

Eligible shipped orders are generally sent using USPS Ground Advantage or another appropriate carrier selected by Hear Florida.

Carrier selection may vary based on destination, package size, availability, and service requirements.

4.1 Local Pickup Process

Customers may select local pickup during checkout when it is available for the items in the order.

After the order is received, Hear Florida staff will contact you to confirm the pickup location and arrange an appropriate pickup or fitting appointment.

4.2 Pickup Confirmation

Pickup timing may vary according to inventory, product preparation, clinician availability, and whether fitting or programming services are required.

5.1 Incorrect or Incomplete Shipping Information

Please review your shipping address carefully before submitting an order.

Hear Florida is not responsible for delays, additional carrier charges, or lost packages resulting from incorrect or incomplete information provided by the customer.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after processing or shipment has begun.

5.2 Lost, Delayed, Damaged or Incorrect Orders

Contact Hear Florida promptly if a shipped order:

• Arrives damaged
• Contains an incorrect item
• Is missing an item
• Appears to be lost in transit
• Has not arrived within a reasonable period after the estimated delivery date

Damage or loss concerns should be reported within 7 days of the carrier’s marked delivery date whenever possible.

Please retain the product, packaging, shipping label, photographs, and any other information that may be needed for review or a carrier claim.

Hear Florida will work with the shipping carrier and customer to investigate the matter. Resolution may depend on carrier procedures and verification of the circumstances.

6.1 Product Availability and Delays

All orders are subject to inventory and product availability.

If an item is unavailable, backordered, discontinued, or delayed, Hear Florida may contact you regarding:

• A revised fulfillment estimate
• A comparable alternative
• Partial fulfillment
• Local pickup
• Order cancellation and any applicable refund

6.2 Returns, Exchanges and Refunds

Shipping eligibility does not determine whether an item may be returned or exchanged.

Please review our separate Returns, Exchanges & Refunds Policy for information about trial periods, eligible returns, accessories, custom products, exchanges, cancellations, and refunds.